The Role

Our customers are the most important part of our brand and in order for us to deliver a premium customer experience we are expanding our post-sales customer service/Concierge division. If you have brilliant customer service and organisational skills this may be the perfect role for you!

You will be based at the beautiful Crows Nest Showroom Sydney.

In this role you will join our solution focused Support Team to provide a premium post sales service experience for our valued customers with all post-sales product enquiries. The core focus of this position is to manage and resolve client issues through to resolution whilst liaising with internal and external staff, suppliers and contractors.

You are who our clients turn to in times of need, and we need people who are passionate about delivering brilliant customer service.

We are looking for someone who can proactively communicate and engage with internal and external clients to facilitate a best in practice customer experience; you will be identifying and working towards ways to improve customer queries pertaining to order fulfilment or experience.

Responsibilities include but not limited to the following:

• Proactively communicate with clients regarding their open orders and timelines for receipt and delivery; whether in person, via email or phone communication channels.
• Resolve customer queries pertaining to order fulfillment or experience, while actively seeking to identify and improve the customer experience throughout the order fulfillment and pre delivery stage.
• Assist with administrative tasks as required, including support in processing of invoicing, payment tracking, customer pickup and/or delivery and data input.
• Support the Product Support Team with taking initial information from customers who need to log queries.
• There may be travel required between our Sydney Showrooms from time to time.

The Candidates

We are looking for someone who is confident and enjoys constant client interaction; you will possess effective team and people interaction skills.

The successful candidate will have demonstrable experience in the following:

• Minimum 2 years work experience in a similar role.
• Microsoft Office including Outlook, Word & Excel - intermediate to advanced level skills required.
• Excellent written and verbal communication skills.
• Experience in a customer care environment, handling client calls is preferable.
• Experience in the furniture industry is preferable.
• Experience with Netsuite system is preferable.
• Experience in a retail environment is preferable.
• Ability to work independently and as part of the team.
• Ability to prioritise order tracking.
• Desire to be challenged and to learn in a dynamic environment.
• Someone that enjoys various tasks.
• Someone that can manage their time well and has a sense of urgency.
• Positive attitude, great enthusiasm and unmatched work flexibility.

If you think you have what it takes to be a Client Relations Consultant and this is the role for you! Apply NOW...