Customer Support Design Advice
Coco Republic Has Arrived On The Gold Coast Learn The Art Of Interior Design. Spaces Are Limited, Enrol TodayMake an appointment, please phone 1300 000 220For studio enquiries, please phone 1300 000 220

Frequently Asked Questions

    DELIVERY POLICY FOR ONLINE ORDERS

    Shipping of Online Orders for homewares is FREE and will be via Australia Post Express for standard items and DHL for larger items. Note: rugs and any lighting that requires wiring is excluded from homewares and is treated as a furniture item in relation to delivery.

    Coco Republic Furniture items ordered online are subject to the relevant delivery fees. Our reliable third party transport company will deliver your order during business hours and you will be notified on the morning of your delivery with a four hour window.

    HOW DO I MAKE A PURCHASE?

    You can place an order by shopping online at www.cocorepublic.com.au and following the below steps;

    • Once you have found an item(s) you wish to purchase, click on the ADD TO SHOPPING BAG button to the right of each item.

    • Review the items in your shopping bag by clicking the BAG link at the top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag.

    • Click on PROCEED TO PURCHASE to complete your order

    Alternatively you can place an order by phone at 1300 000 220 or in store at your nearest showroom. You can view our store locations here.

    DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

    To complete your online purchase, you will be required to create an online account with us. For your convenience, you are able to create an account prior to purchase or at checkout. Your email address and password will be needed to log in to make further purchases in future on the same account.

    • By registering with us you’ll be able to enjoy the following benefits:

    • Review past purchases

    • Build a customised Wish List to create personalised interiors that you can email to friends and family. Plus, you can also print your shopping lists for increased convenience

    • Add sold out items to your Wish List so you can see if more stock arrives

    • Save your address and card details so you can shop even quicker next time

    • Manage your account details, address book and email preferences

    IS MY PERSONAL INFORMATION KEPT PRIVATE?

    Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

    I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

    To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

    WHAT PAYMENT METHODS DOES COCO REPUBLIC ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

    We accept Visa, MasterCard, American Express, Union Pay and Maestro cards.

    We accept Zip Money, a shop now and pay later option subject to financing approval. Up to 12 Months Interest-Free for sales up to $50,000. 

    You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to cocorepublic.com.au.

    Our showrooms also accept direct debit, BPAY, WeChat and gift cards. If you would prefer to place an order by telephone you can call our concierge team on 1300 000 220 between 9am - 5pm, Monday - Friday.

    HOW DO I USE MY STORE CREDIT ONLINE?

    To use a store credit, you will need to visit the store where the credit was issued. We are unable to process store credits online. 

    HOW DO I KNOW IF MY PAYMENT WAS SUCCESSFUL?

    If your order is successful, you will be taken immediately to a confirmation page. You will also receive a confirmation email from us, provided your email address is accurate.

    WHAT WILL I RECEIVE ONCE MY ORDER IS PLACED?

    Once you have successfully placed your order online you will receive an order confirmation via email, provided that we have an accurate email address. The order confirmation will outline the items ordered, delivery costs and the shipping address. If you do not receive the order confirmation within the hour, please contact us at concierge@cocorepublic.com.au.

    WHAT WILL SHOW ON MY CREDIT CARD STATEMENT?

    Any purchase made to Coco Republic will appear on your credit card statement as SAVEBA PTY LTD.

    IF I SAW AN ITEM IN STORE BUT CAN'T FIND IT ONLINE, HOW CAN I PURCHASE IT?

    Please contact the Coco Republic showroom in which you saw the item to place the order. For your convenience, you can find contact details for our showrooms here.

    CAN I PURCHASE A CLEARANCE ITEM ONLINE?

    A number of our in stock clearance items can be purchased online. Any floorstock items will need to be sited in store and a floorstock disclaimer signed prior to confirming an order.

    HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

    Our delivery fees will be displayed at the checkout prior to payment and order completion. Please review these before you confirm your order. There are two delivery types depending on the products you have purchased. They are as follows:

    Parcel Delivery
    Shipping of Online Orders for homewares is FREE and will be via Australia Post Express for standard items and DHL for larger items. Note: rugs and any lighting that requires wiring is excluded from homewares and is treated as a furniture item in relation to delivery.

    Full Installation Delivery
    For furniture and very large homewares items, Coco Republic offers a full installation service for deliveries to metropolitan Sydney, Melbourne and Brisbane, using our experienced delivery partners.
    Upon placing your order you will be contacted within 2-3 working days to organise an appropriate time for the delivery and installation of your goods.
    This specialised service includes placing the furniture in the room of your choice, assembly (if required) and removal of all packaging.
    Please note our service does not include electrical installation of any lighting products or artwork/picture hanging.

    For regional areas and other metropolitan locations, please contact our concierge team via email at concierge@cocorepublic.com.au or by phone at 1300 000 220 to receive a quote.

    For your convenience we have listed lead times on our product pages. Lead times will vary according to product availability.

    Small Homewares Transit Times
    Sydney, Melbourne and Brisbane Metro: 1-3 business days
    Regional NSW, VIC, QLD and ACT: 3-4 business days
    Country NSW, VIC, QLD and SA: 3-5 business days
    TAS, WA, NT and Far North QLD: 3-5 business days

    IS MY PACKAGE INSURED OR DO I NEED TO SIGN FOR MY ORDER?

    All your purchases are insured against theft and accidental damage whilst in transit from Coco Republic to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

    To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

    DOES COCO REPUBLIC SHIP TO MULTIPLE ADDRESSES?

    We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

    CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

    All cancellations or ammendments are subject to our Returns and Refunds Policy.

    HOW CAN I TRACK MY ORDER?

    To track your homewares purchases, a tracking number will be emailed to you once your item(s) have been despatched from our warehouse. For items dispatched with Australia Post Express you will be able to track via Australia Post MyPost website. For items dispatched via DHL you can track your order with the DHL website.

    Furniture deliveries are made by our experienced delivery providers. They will contact you prior to arrival on the day agreed with you for delivery. For any further enquiries, please contact our concierge team via email at concierge@cocorepublic.com.au or by phone at 1300 000 220

    HOW DO I RETURN OR EXCHANGE AN ITEM?

    We want your shopping experience to be as enjoyable and seamless as possible, if you wish to return or exchange an item please contact our concierge team on 1300 000 220 or email us at concierge@cocorepublic.com.au and one of our team members will advise you on how to manage this.

    Any return or Exchange will be subject to our Returns and Refudns Policy.

    CAN I RETURN ITEMS IN STORE THAT WERE PURCHASED ONLINE?

    Please contact our concierge team if you wish to return an item that was purchased online. You can contact us via email at concierge@cocorepublic.com.au or by phone at 1300 000 220. Stores are unable to accept return of an item(s) purchased online without confirmation from concierge.

    Any return or Exchange will be subject to our Returns and Refudns Policy.

    ANY OTHER QUESTIONS WE HAVEN'T ANSWERED?

    For all further enquiries about online purchases, orders and delivery, please contact our concierge team via email at concierge@cocorepublic.com.au or by phone at 1300 000 220.

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