Cancellation & Returns

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Please choose carefully as we do not offer a refund or exchange for any change of mind or your error in ordering.

The Price for Goods ordered is fixed from the time that the Customer's order is confirmed. Any subsequent price fluctuations will not be retroactively applied to confirmed orders.

You must ensure goods ordered are capable of effective and safe delivery, including that goods will fit through access areas such as doorways and stairs. We cannot deliver via balcony, inclinators or fire stairs.

Access Failure does not provide grounds for order cancelation.

Coco Republic only delivers to selected locations, you must ensure Coco Republic delivers to your location prior to placing an order;

Collection of Goods from Coco Republic’s warehouse must be prearranged. It is your responsibility to load the Goods into your vehicle, secure the Goods at the Coco Republic Warehouse and to provide all necessary labour and materials required for such purpose. Coco Republic is under no obligation to assist the Customer to load or secure the Goods. You may be required to sign documentation upon collection of your Goods.

Stock availability and delivery timeframes are estimate only and may be subject to change;

You must accept delivery of goods with 21 days from the date you are first notified the goods are available for delivery, or storage fees will apply;

If you cancel your booked delivery within two (2) Business Days of the scheduled delivery date, you will be charged for the pre-arranged delivery costs, the cost of re-delivery and an additional $50 administration fee.

You acknowledge that natural materials are used in the production of goods available for you to purchase and as such colour, shade, tone, markings, texture and veining may vary from samples provided or on display and that the goods delivered may vary from the goods on display

Coco Republic’s full terms and conditions apply which can be located here

I acknowledge I have read, understood and agree to the Terms & Conditions
Please choose carefully as we do not offer a refund or exchange for any change of mind or your error in ordering.

The Price for Goods ordered is fixed from the time that the Customer's order is confirmed. Any subsequent price fluctuations will not be retroactively applied to confirmed orders.

You must ensure goods ordered are capable of effective and safe delivery, including that goods will fit through access areas such as doorways and stairs. We cannot deliver via balcony, inclinators or fire stairs.

Access Failure does not provide grounds for order cancelation.

Coco Republic only delivers to selected locations, you must ensure Coco Republic delivers to your location prior to placing an order;

Collection of Goods from Coco Republic’s warehouse must be prearranged. It is your responsibility to load the Goods into your vehicle, secure the Goods at the Coco Republic Warehouse and to provide all necessary labour and materials required for such purpose. Coco Republic is under no obligation to assist the Customer to load or secure the Goods. You may be required to sign documentation upon collection of your Goods.

Stock availability and delivery timeframes are estimate only and may be subject to change;

You must accept delivery of goods with 21 days from the date you are first notified the goods are available for delivery, or storage fees will apply;

If you cancel your booked delivery within two (2) Business Days of the scheduled delivery date, you will be charged for the pre-arranged delivery costs, the cost of re-delivery and an additional $50 administration fee.

You acknowledge that natural materials are used in the production of goods available for you to purchase and as such colour, shade, tone, markings, texture and veining may vary from samples provided or on display and that the goods delivered may vary from the goods on display

Coco Republic’s full terms and conditions apply which can be located here

Cancellation & Returns

Australian Consumer Law

The Australian Consumer Law provides consumers with a number of consumer guarantees that cannot be excluded or limited. This Cancellation & Returns Policy is therefore subject to, and will not apply to the extent that, it limits or excludes such consumer guarantees.

Terms and Conditions

This Cancellation & Returns Policy is governed by, and is to be read with, the Coco Republic Terms and Conditions, which are located here.

Cancellation

Subject to any rights or remedies you may have under the Australian Consumer Law:

(a)	We may cancel an order after it has been accepted where we are reasonably required to do so in response to a supply shortage;
(b)	You may not cancel an order after it has been accepted without our consent, which consent will only be granted in extremely limited circumstances at our discretion; and
(c)	We will not under any circumstances consent to an order cancellation or provide any refund or exchange in respect of goods that are ex-rental products, clearance products, floor stock products, or goods that have been customised to your preferences or are otherwise non-stock or bespoke products.

If we consent to the cancellation of your order, and your order contains stocked (non-customised) goods, we will provide you with a Store Credit less a 20% restocking fee to cover our administrative costs and expenses in handling and cancelling the order.

Returns and refunds

Please take care when placing an order on our website or in-store, as we do not offer a refund or exchange for any change of mind or your error in ordering, except where required under the Australian Consumer Law.

Defective goods

All returns for defective goods will be handled in accordance with the Coco Republic Terms and Conditions. You must, as soon as possible after delivery, check whether the goods are defective when delivered. Any defect notices should be given to the Coco Republic Concierge Care Team using the details in this Cancellation & Returns Policy.

Except for any rights and remedies you may have under the Australian Consumer Law or the Coco Republic Terms and Conditions, we will not be liable for any defective goods unless you notify us with full details and a description within the period from the time of delivery within which it would be reasonable to expect the relevant defect to be identified or become apparent. If you do not notify us within this time, you are deemed to have accepted the goods.

Coco Republic Concierge Team

We want your shopping experience to be as enjoyable and seamless as possible. To assist us in providing a positive customer experience, please take care when placing an order on our website or in-store to ensure that your order details are correct.

If you wish to cancel an order or request a return, please get in contact with the Coco Republic Concierge Team using the details below:

Coco Republic Concierge

Phone: 1300 000 220

Email: concierge@cocorepublic.com.au

Post: 24-32 O'Riordan Street, Alexandria NSW 2015

Any cancellation or return that we approve will be granted subject to this Cancellation & Returns Policy and the Coco Republic Terms and Conditions.

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Cancellation & Returns

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CUSTOMER SERVICE