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Cancellation & Returns

Australian Consumer Law

The Australian Consumer Law provides consumers with a number of consumer guarantees that cannot be excluded or limited. This Cancellation & Returns Policy is therefore subject to, and will not apply to the extent that, it limits or excludes such consumer guarantees.

 

Terms and Conditions

This Cancellation & Returns Policy is governed by, and is to be read with, the Coco Republic Terms and Conditions, which are located here.

 

Cancellation

Subject to any rights or remedies you may have under the Australian Consumer Law:

(a) We may cancel an order after it has been accepted where we are reasonably required to do so in response to a supply shortage;
(b) You may not cancel an order after it has been accepted without our consent, which consent will only be granted in extremely limited circumstances at our discretion; and
(c) We will not under any circumstances consent to an order cancellation or provide any refund or exchange in respect of goods that are ex-rental products, clearance products, floor stock products, or goods that have been customised to your preferences or are otherwise non-stock or bespoke products.  

 

If we consent to the cancellation of your order, and your order contains stocked (non-customised) goods, we will provide you with a Store Credit less a 20% restocking fee to cover our administrative costs and expenses in handling and cancelling the order.
 

Returns and refunds

Please take care when placing an order on our website or in-store, as we do not offer a refund or exchange for any change of mind or your error in ordering, except where required under the Australian Consumer Law.  

 

Defective goods

All returns for defective goods will be handled in accordance with the Coco Republic Terms and Conditions. You must, as soon as possible after delivery, check whether the goods are defective when delivered. Any defect notices should be given to the Coco Republic Concierge Care Team using the details in this Cancellation & Returns Policy.

Except for any rights and remedies you may have under the Australian Consumer Law or the Coco Republic Terms and Conditions, we will not be liable for any defective goods unless you notify us with full details and a description within the period from the time of delivery within which it would be reasonable to expect the relevant defect to be identified or become apparent. If you do not notify us within this time, you are deemed to have accepted the goods. 

 

Coco Republic Concierge Team

We want your shopping experience to be as enjoyable and seamless as possible. To assist us in providing a positive customer experience, please take care when placing an order on our website or in-store to ensure that your order details are correct.

If you wish to cancel an order or request a return, please get in contact with the Coco Republic Concierge Team using the details below:

Coco Republic Concierge

Phone:   1300 000 220

Email:    concierge@cocorepublic.com.au

Post:      24-32 O'Riordan Street, Alexandria NSW 2015

Any cancellation or return that we approve will be granted subject to this Cancellation & Returns Policy and the Coco Republic Terms and Conditions.