Out of Area
Custom Delivery Quotes
If you are outside our standard delivery network we will find you a quote through our extended freight partners.
How it works
-
Step 1
Request a quote
Shop as normal. If your address sits outside our delivery zones, you will see the option to request a quote at checkout. No payment is required and we will email you a confirmation number straight away.
-
Step 2
We source your rate
Our logistics team works with our extended freight network to find the best way to get your order to you.
-
Step 3
We contact you
Our concierge team will call or email within 2–4 business days with your pricing and options, and update your quote so you can review it in your own time.
-
Step 4
You decide
Approve the quote and we will process your order securely. Nothing is charged until you approve.
Prefer to arrange your own delivery?
You are welcome to organise your own transport. We will hold your items at our warehouse and release them to the carrier you nominate.
Select Collect from our Sydney or Melbourne Warehouse at checkout instead and our concierge team will be in touch to confirm pickup and packaging details.
Good to know
- Quotes are free, with no obligation to purchase.
- No payment is taken until you approve the delivery fee.
- Pricing reflects your address and the handling your items need.
- With your own carrier, responsibility passes to your carrier at collection.
Frequently asked questions
How long does it take to get my quote?
Within 2–4 business days. If your items need specialised handling and it may take longer, we will let you know.
Am I obligated to purchase once I request a quote?
No. Quotes are free and carry no obligation. You can decline, arrange your own transport, or cancel the request entirely.
Will I be charged when I submit my request?
No. We only process your order and payment once you have approved the delivery fee.
What determines the cost of my quote?
Your address, the size and weight of your items, and any special handling they need. Larger pieces and remote destinations cost more to freight.
Can I change my order or address while I wait?
Yes. Send our concierge team your reference number and we will update the request. Changes may alter the final delivery cost.
Can I use my own courier instead?
You can. Select Collect from our Sydney or Melbourne Warehouse at checkout and pay for your order and our concierge team will be in touch to confirm pickup and packaging details. Once your courier collects, responsibility passes to them.
Speak to our concierge team
Questions about your quote, your address, or using your own courier? We are here to help.