THE CURATION GUARANTEE

YOUR VISION,
PERFECTLY REALISED

Shop online with the security of a 7-Day Change of Mind Returns Policy.

At Coco Republic, we understand that true luxury is found in the perfect harmony of light, space, and form.

To ensure your online selection complements your sanctuary exactly as intended, we invite you to experience your new pieces in your home for 7 days.

If the fit, texture, or tone isn't the perfect match for your architecture, our Concierge will facilitate a seamless transition to a piece that is.

THE PROCESS

Step 01: Experience

Live with your selection for 7 days. See how it settles in your space and interacts with your lighting.

Step 02: Consult

Should a piece not meet your expectations, simply contact our Concierge team to initiate a return or exchange.

Step 03: Refine

Your investment is preserved. Receive a Store Credit to select the piece that truly completes your vision.

RETURNING YOUR ITEM

WHITE GLOVE COLLECTION

Significant Pieces (Weighing over 10kg, or rugs, lighting or artworks) We coordinate professional collection from your residence. Our logistics partners handle the heavy lifting, ensuring the piece's integrity is maintained.

Decor & Accents (Under 10kg) Smaller items may be returned via courier or presented at any of our 12 Australian showrooms.

POINTS OF NOTE

— To ensure our standards of excellence, items must be in "as-new" condition with original packaging.

— Bespoke, tailored or crafted-to-order pieces are crafted specifically for you and are exempt from change-of-mind.

— Clearance products are exempt from change-of-mind.

— A standard transit fee is applied to returns to cover professional handling and collection.

START A RETURN SPEAK TO A CONSULTANT

FREQUENTLY ASKED QUESTIONS

Once your return is verified, the value (minus transit costs) is credited to your Coco Republic account. It never expires and can be used both online and in any of our showrooms across Australia. It’s our way of ensuring that your investment eventually finds its perfect place in your home.

We find that 7 days is the "golden window" for interior curation. It provides ample time to see how a piece interacts with your home’s natural light and existing palette, while ensuring the item remains in the pristine condition required for our next client.

Because these items are particularly sensitive to environmental factors and handling, they require specialized transit. Even if they are under 10kg, we ask that they be returned via our professional couriers rather than in-store. This ensures that delicate glass, fine fabrics, or canvas remains untouched and protected.

While we are delighted to offer complimentary delivery for your initial purchase, a return involves a bespoke collection service. In these instances, the actual cost incurred by our logistics team to safely retrieve the item will be deducted from your final Store Credit. We will always provide a transparent quote for this cost before proceeding.

Bespoke, custom and crafted-to-order pieces are crafted uniquely for you. Because these are one-of-a-kind creations tailored to your personal brief, they cannot be returned or exchanged. This allows our artisans to focus exclusively on your specific vision.

This is where we excel. If a piece isn't quite right, we invite you to book a session with our Complimentary Interior Design Service. Our experts can review your space (via photos or in-person) and help you use your Store Credit to select a piece that harmonises perfectly with your home.

Our commitment to your interior doesn't end at delivery.

Explore our full suite of assurances.

PEACE OF MIND
!