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Warranty

  • Mandatory Wording

    If you are a 'consumer' under section 3 of the Australian Consumer Law, the following mandatory text applies:

    Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

  • Definitions

    In this warranty document:
    (a)

    Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and the corresponding provisions of the relevant State and Territory fair trading acts;

    (b)

    Commercial Use Furniture means Goods acquired by the Customer for a business or commercial use, where the sales document provided to the Customer states that a Commercial Use Furniture Warranty applies;

    (c)

    Ex-Rental Stock means Goods which are second-hand, used or ex-rental, where the sales document provided to the Customer states that an Ex-Rental Stock Warranty applies;

    (d)

    Extreme Use means any damage caused to Goods which are outside of normal wear and tear, including spills from acids, solvents, dyes or other corrosive materials, ink, pant or bodily fluids, moisture of any kind, improper cleaning techniques or placing Goods outsides in close proximity to heat or in direct sunlight;

    (e)

    Factory Second Stock means Goods which contain a fault or imperfection (e.g. cosmetic issues like scratching or denting) or are ex-display models or floor stock and thus sold at a reduced price, where the sales document provided to the Customer states that a Factory Stock Warranty applies;

    (f)

    Furniture means Goods described as furniture acquired by the Customer, but excluding any Outdoor Furniture, Upholstered Furniture or Commercial Use Furniture;

    (g)

    Goods means goods supplied by Coco Republic to the Customer;

    (h)

    Lighting & Homewares means Goods described as lighting or homewares acquired by the Customer;

    (i)

    Outdoor Furniture means Goods described as outdoor furniture acquired by the Customer;

    (j)

    Serviceable Area means the specified locations to which Coco Republic ordinarily offers delivery for Goods;

    (k)

    Structural Warranty means a warranty for defects in the frame or internal structure of Goods, and excludes any defects in the surface, decoration, fabric, cracks or finish of Goods; and

    (l)

    Upholstered Furniture means Goods described as upholstered furniture acquired by the Customer.

  • Terms and Conditions

    This warranty document is governed by, and is to be read with, the Coco Republic Terms and Conditions, which are located here.

  • Coco Republic Warranty

    Coco Republic provides the following warranties, which apply in addition to any rights or remedies you may have under the Australian Consumer Law.

    Type of WarrantyPeriod of Warranty from date of purchaseFurther information
    Structural Warranty for Furniture
    5 years
    (or 1 year for Ex-Rental Stock and Factory Second Stock)

    Subject to the exclusions in this warranty document.

    Structural Warranty for Outdoor Furniture2 years
    (or 1 year for Ex-Rental Stock and Factory Second Stock)

    Subject to the exclusions in this warranty document.

    Structural Warranty for Lighting & Homewares1 year
    (and 1 year for Ex-Rental Stock and Factory Second Stock)

    Does not apply to light globes.
    Subject to the exclusions in this warranty document.

    Structural Warranty for Upholstered Furniture

    1 year
    (and 1 year for Ex-Rental Stock and Factory Second Stock)

    Includes compression and expansion from polyurethane foam and feather inserts.
    Does not apply to feather inserts.
    Subject to the exclusions in this warranty document.

    Structural Warranty for Commercial Use Furniture

    2 years
    (or 1 year for Ex-Rental Stock and Factory Second Stock)

    Subject to the exclusions in this warranty document.

  • Exclusions

    Subject to any rights or remedies you may have under the Australian Consumer Law, the warranties listed above do not apply in relation to:

    (m)

    Goods that are relocated from the Customer's original delivery location to any location outside of Coco Republic's Serviceable Area;

    (n)

    Goods which, by their nature or design, can be expected to exhibit minor flaws or variations, for example Goods which are designed to be of a rustic nature where surface details may vary from the imagery or display model;

    (o)

    defects or damage resulting from your negligence, abuse or misuse of the Goods, including inadequate or improper maintenance, exposure to water, direct sunlight, salt air, chemicals, accidents, any use for which the product was not designed or for any ordinary wear-and-tear;

    (p)

    the fabric or leather coverings of Goods, or Goods made up of cane or wicker, unless the sale document provided to you expressly states that a warranty will apply;

    (q)

    your failure to follow the Coco Republic Care Instructions (located here) or manufacturer’s instructions or specifications;

    (r)

    any damage caused by a transport carrier that you engage directly (except where pre-approved or expressly recommended by Coco Republic);

    (s)

    any Extreme Use; or

    (t)

    any damage caused by work carried out on or in respect of the Goods by a contractor or third party (except where pre-approved or expressly recommended by Coco Republic).

  • Claiming under this warranty

    If a defect appears in Goods covered by the warranty within the warranty period, you must stop using the Goods immediately. You can claim under this warranty by contacting the Coco Republic Concierge Team using the following details:

    Coco Republic Concierge

    Phone:   1300 000 220

    Email:    concierge@cocorepublic.com.au

    Post:      24-32 O'Riordan Street, Alexandria NSW 2015

    Once we receive your claim, one of our representatives will help to determine, acting reasonably, whether the warranty claim is valid and, if it is, will inform you how we will honour it.

    We may require you, after you lodge your claim, to provide proof of purchase details, to respond to questions that are designed to assist with determining potential defaults, and to follow our procedures for obtaining warranty service, which may include a physical or virtual inspection of the Goods. You must respond to all requests promptly.

    Subject to any rights or remedies that may apply to you under the Australian Consumer Law, we will bear the reasonable delivery cost of any required return of the Goods. However, if we determine that your claim is not valid after receiving and inspecting the Goods, you will be responsible for the cost of return (and any re-delivery) of the Goods. 

  • Remedies

    Subject to any rights or remedies that may apply to you under the Australian Consumer Law, if you submit a valid warranty claim, we will, at our option, repair the Goods, refund the cost of the Goods, or replace the Goods with goods that are at least equivalent in function and quality. If Goods (or components of Goods) are replaced, any replacement item becomes your property, and the replaced Goods becomes our property.

  • Separate or additional warranties

    If a separate or additional manufacturer’s warranty applies to goods, we will advise you of the details of such warranty, and will provide all further assistance and information that you may require to claim under such warranty.